Travelling can be stressful — even more so if you have limited mobility or a disability. That's where British Airways Wheelchair Assistance comes in. Whether you need help getting through the airport or boarding the aircraft, British Airways offers support to ensure your journey is safe, smooth, and dignified. Let's walk through everything you need to know — from booking the service to what to expect at the airport and onboard.

What Is Wheelchair Assistance on British Airways?

British Airways provides complimentary wheelchair and mobility assistance to passengers who need help moving through the airport, boarding, and disembarking the aircraft.

This support is tailored for:

  • Individuals with reduced mobility
  • Elderly passengers
  • People recovering from injury
  • Passengers with invisible disabilities that impact mobility

The airline coordinates with airport teams to offer trained staff and equipment — including wheelchairs and electric buggies — at all stages of the journey.

Do I Qualify for Wheelchair Assistance?

If you have any difficulty walking long distances or navigating the airport, you can request wheelchair assistance — even if you don't use a wheelchair every day. You don't need a medical certificate in most cases, but you do need to notify the airline in advance so arrangements can be made.

How to Request Wheelchair Assistance with British Airways

Option 1: While Booking Your Flight

When booking online, simply select “Special Assistance” during the checkout process.

Option 2: After Booking

Already have your ticket? No problem.

  • Visit the Manage My Booking section
  • Click on “Request Special Assistance”
  • Fill out the form with your mobility needs

Option 3: Call British Airways

If you prefer speaking to someone, you can call the British Airways customer service line for your region and request assistance by phone. Important: Try to request assistance at least 48 hours before departure. This ensures the airport team has enough time to prepare.

Types of Mobility Assistance Available

British Airways uses international codes to categorize assistance levels. When booking, you'll be asked to select one:

Code

What It Means

WCHR

You can walk short distances but need a wheelchair inside the airport

WCHS

You can't walk long distances or climb stairs; you need help boarding

WCHC

You're completely immobile and need full assistance to/from your seat

These help the airline provide just the right level of support — not too little, not too much.

What Happens at the Airport?

Here's how your experience might unfold on departure day:

  1. Arrival: Go to the special assistance desk or the main check-in area. Staff will confirm your assistance request.
  2. Security: Trained personnel will escort you through security, often via a fast-track line.
  3. Boarding: You'll usually be among the first to board the aircraft using lifts or aisle chairs if needed.
  4. Arrival: Upon landing, a staff member will meet you at the door and assist you through immigration, baggage claim, and beyond.

Bringing Your Own Wheelchair?

Yes, you can bring your own manual or powered wheelchair free of charge.

Key rules to remember:

  • Notify British Airways in advance, especially if your chair is battery-operated
  • Comply with IATA safety rules for battery types
  • Label your wheelchair clearly
  • Personal wheelchairs are usually returned to you at the aircraft door (subject to airport regulations)

Connecting Flights? No Problem

If you're connecting between British Airways or partner airline flights, assistance will continue across the journey. Make sure to mention all flight segments when requesting support.

British Airways Wheelchair Assistance: FAQs

Is wheelchair assistance free?

Yes, it's a completely free service offered to passengers who request it.

Can I book assistance last-minute?

You can request it at the airport, but advance booking is strongly recommended for timely service.

Can I take my mobility scooter?

Yes, but you must inform British Airways about the type, weight, and battery details at least 48 hours before the flight.

Do I need a doctor's note?

Usually not. If you're flying with medical devices or oxygen, you may need to provide documentation.

How early should I arrive?

Aim to arrive 2.5–3 hours before your flight — especially if you're flying long-haul or during peak travel seasons.

Can someone travel with me?

Yes, travel companions are welcome to accompany you through check-in and boarding.

Final Tips for a Smooth Experience

  • Double-check your assistance is confirmed before your flight
  • Label your wheelchair and any removable parts (cushions, footrests)
  • Carry essential medications and documents in your carry-on
  • If anything goes wrong, speak to the special assistance team right away — they're there to help

A Commitment to Accessible Travel

British Airways aims to make every flight accessible, inclusive, and respectful of passengers with different needs. The wheelchair assistance service is part of their broader commitment to accessible travel, supported by trained staff at every step. Whether you're travelling for business, vacation, or a special occasion, rest assured that British Airways has systems in place to support you every step of the way.